Emily Rowland - UX portfolio: About

About

My name is EmILY

I create human-centered products

What I love about UX is its focus on ensuring we include the "human" element with helping people, society, and the world around us. Currently, as a product manager, I ensure the voice of the customer is heard, combining user needs and business needs during the development of new products and solutions.

"Product management is a key function that works across various stakeholders in an organization, helping to ensure priorities across company goals, customer demand and competition are balanced." - Shelley Iocona

My Work Experience

I have broad work experience in various technology spaces, from consumer hardware, the cloud, enterprise software, consumer software, and UX. This breadth makes me adept at collaborating across various stakeholders and creating product strategy, with special attention to the customer experience and ethics.
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2021 - Present

Microsoft Office

Develop product vision for Office.com and App visual design and Create experiences, including collaboration with design, research, and engineering. Engage with Office customers through feedback, focus groups, and usability testing.

PRODUCT MANAGER 2

2020 - 2021

Microsoft Windows & Azure

Communicated and drove product vision & alignment with partners across platform components in Windows for Azure and consumer in hardware security & reliability. Used data-driven approach and established metrics to define and refine new features.

TECHNICAL PRODUCR MANAGER 2

2018 - 2020

Microsoft Windows & Azure

Enabled the Windows team to develop solutions with for HW errors, delivering on strategic objectives to lower the annual interruption rate & customer downtime in Azure.

TECHNICAL PRODUCT MANAGER

2017 - 2018

Microsoft Devices

Designed hardware system validation for SurfacePro and engaged in international, cross-team discussions to ensure customer promises are met on Surface devices.

HARDWARE TEST ENgineer

My UX Journey

I began my UX journey with a Master's in Human Centered Design & Engineering to better understand the customers I was making technology for, focusing on UX research.

Why is UX research important? Well, it is the essential foundation to designing and understanding any product, service, or system. It helps us better understand our users and put their needs at the center of the design. I’ve spent a lot of time understanding how different technologies are built, made, and strategized. But, always the longing for understanding the why, the purpose of making this technology, nagged at my brain. Is this technology actually helping anyone? Is this what they want? Is it harming anyone? I plan to focus my professional career on answering these questions and applying these answers into product strategy.